5. Troubleshooting & Support
Trading Error Fixes
26 min
dca spot errors max active trades limit error "failed to create a new trade max active trades has been reached" solution for multipair dca increase the number of active trades in dca settings for single dca only 1 active trade can be created at a time for paper trading limited to 10 active trades for all dca assists options to resolve close some trades manually wait until existing trades close increase max active deals value (for multi pair dca) permission issues error "unable to create dca/ai grid" solution log into your exchange account review if your api keys have permissions for spot trading ensure read write permissions are enabled symbol restrictions error "this symbol is not permitted for this account" solution check for these possible causes regional restrictions contact exchange support for available pairs incomplete kyc verification complete verification on your exchange whitelist settings either add this pair to whitelist or disable whitelist restriction dca settings issues error "ai dca settings cannot be saved nothing happens on create button" solution verify all data entered is valid check for duplicate dca names (cannot have two dcas with same name) review validation messages under form fields signal execution problems error "ai dca signal is not executed" solution verify the pair is added to the list of pairs check the setting for number of active trades in dca verify active trade limits (for paper trading exchanges) for multipair dcas with "all pairs" selected, ensure "use all pairs" checkbox is selected remember signals for spot and futures are sent separately market price issues error "could not fetch market price market may be inactive " solution verify the pair is active and supported on the exchange check trading volume and liquidity ensure no typos in the trading pair contact exchange support for persistent issues order size errors error "error placing take profit trade invalid order params 'min notional'" solution avoid trading with absolute minimum order size increase base order and safety order sizes hold some bnb to save on trading fees (for binance) use at least 10% more than minimum order size for better results dca futures errors permission issues error "exchange permission denied" for bybit futures exchange solution review permission settings required read write for futures|orders, futures|holdings, spot|trade, margin|trade, sub accounts|manage check trade settings futures trading cost value whitelist errors error "this symbol is not in the symbol whitelist" solution add this pair to your whitelist, or turn off whitelist settings in your exchange risk limit errors error "the value of the positions and orders exceed the risk limit of the account" solution review and modify risk limits on exchange website consult exchange documentation bybit risk limit for usdt contracts https //www bybit com/en/help center/article/risk limit usdt contract position mode errors error "order's position side does not match user's setting" solution ensure account is in one way mode (no hedging enabled) check position settings on the exchange regulatory restrictions error "trading of this pair or contract is restricted due to local compliance requirements" solution log into your exchange account check if restriction applies to your account (common in europe for usdt pairs) consider alternative trading pairs if available grid ai assist errors grid status issues error "grid status 'closing' but not updating" solution check orders tab for any remaining open orders the ai assist may still be in process of closing orders price range problems error "buy order price cannot be higher than xx" solution this is an exchange side error setup grid with smaller differences between current price and upper/lower price limits balance errors error "insufficient balance error" solution if using binance with bnb fee option keep some bnb available in your spot wallet if not using bnb fee option ensure sufficient funds in base/quote currency add the minimum amount allowed by your exchange in the currency used by the assist grid limitations error "maximum number of running grids reached" solution stop one of your running grids, or upgrade your subscription plan note grids on paper trading and real accounts both count toward your limit order execution issues error "orders are executed but transactions are not created" explanation according to grid algorithm, transactions are only created when both buy and sell orders are executed when only buy or only sell orders are placed, no transaction will be created yet duplicate grid prevention error "cannot create grid for the same pair on the same exchange" solution stop the running grid for this pair then start a new grid for the pair order limit errors error "binance {"code" 2010,"msg" "duplicate order sent "}" solution cancel all open orders for this pair start a new grid assist consider reducing grid quantity per grid ai baskets errors order validation issues error "ai basket order validation failed" solution the issue relates to minimum order validation increase the investment size to resolve the issue order placement failures error "failed to place buy/sell order" solution for buy order failures review available balance on your exchange for sell order failures check if the specified assets are still available on your exchange zero allocation issues error "some assets have 0 allocation, total amount, current market value" solution increase allocation for these assets (percentage reallocation will trigger rebalancing) increase investment size (more capital will enable basket to buy desired amount of assets) order size limitations error "ai basket order error bybit {"retcode" 170136,"retmsg" "order quantity exceeded lower limit "}" solution for rebalancing errors no action needed (small difference between current and target allocation) for manual or auto buy events increase the investment amount general best practices always check permissions when connecting a new exchange maintain sufficient balance in fee currencies (bnb for binance, or base/quote currency) avoid minimum order sizes use at least 10 20% above minimum requirements monitor exchange specific limits on open orders and positions update api keys regularly for security and to ensure proper permissions "the trader who knows how to fix errors quickly is the trader who profits consistently " — crypto trading mentor happy trading, the sagemaster team