Error Resolution Guide

exchange specific errors binance errors error code message resolution 2010 "duplicate order sent " you've exceeded maximum number of open orders for one pair cancel all open orders for this pair and start a new grid assist consider reducing grid quantity per grid 1013 "filter failure percent price by side" this occurs due to low price for the order adjust the lower limit price or use 7 day backtest to verify results based on historical data 2015 "invalid api key, ip, or permissions for action " update your api key with proper permissions 2019 "margin is insufficient " your balance is less than the base order amount in dca settings edit the base order amount to a lower value kucoin errors error code message resolution 400007 "access denied, require more permission " check permissions for api key and update if necessary 400100 "the order does not exist " this is an exchange error cancel all open orders and restart grid or create a new one 400003 "kc api key not exists" update api key using edit option rather than removing it check on exchange if your api key has expired 503000 "service unavailable" exchange error cancel open orders and start the grid again bybit errors error code message resolution 170134 "order price has too many decimals " select another pair for grid this is an exchange error for price on specific pairs 170136 "order quantity exceeded lower limit " check the limit for open orders on the bybit exchange 170194 "sell order price cannot be lower than x" the grid settings should be changed adjust lower limit price and upper limit price 170136 "order quantity exceeded lower limit " this order doesn't meet bybit's minimum quantity requirements for ai basket rebalancing, no action needed for manual/auto buy, increase investment amount bitget errors error code message resolution 12001 "x amount can be used at most" this indicates min order amount limitation change grid settings to ensure order size is higher than minimum (e g , 10usdt) 13008 "traders minimum place ordersize is x" same as above change grid settings to ensure order size exceeds minimum requirement feature specific errors dca trading errors error resolution "failed to create a new trade max active trades has been reached" either increase number of active trades in dca settings (for multipair) or close some active trades manually for paper trading, limit is 10 active trades "unable to create dca/ai grid" check if your api keys have permissions for spot trading log into exchange account and review permissions "this symbol is not permitted for this account" could be due to regional restriction (contact exchange support), incomplete kyc verification (complete on exchange), or whitelist issues (add pair to whitelist or disable restriction) "ai dca settings cannot be saved" ensure all data is valid cannot have two different dcas with same name check validation messaging under fields "ai dca signal is not executed" check if pair is in list of pairs, verify active trades settings, check trade limits, ensure "use all pairs" is selected for multipair dcas with "all pairs" option "cannot fetch market price market may be inactive " verify pair is active and supported, check trading volume and liquidity, ensure no typos in trading pair name, contact exchange support for persistent issues grid trading errors error resolution "grid status 'closing' but not updating" the ai assist might still be closing orders check orders tab for any open orders "buy order price cannot be higher than x" exchange side error setup grid with smaller differences between current price and upper/lower price "insufficient balance error" ensure bnb available for fees (if configured), or sufficient base/quote currency for fees, or add minimum amount allowed by exchange in currency used by the assist "maximum number of running grids reached" stop one of the running grids or upgrade subscription plan grids on paper trading and real exchanges both count toward limit ai basket errors error resolution "ai basket order validation failed" related to min order validation increase investment size to resolve the issue "failed to place buy/sell order" for buy order failures review available balance on exchange for sell order failures check if specified assets are still available on exchange "some assets have 0 allocation, total amount, current market value" order size was too small during execution either increase allocation for these assets (triggers rebalancing) or increase overall investment size general connection issues issue resolution network connection errors check internet connection, try different network, clear browser cache and cookies exchange timeout errors exchange api might be experiencing issues try again later or contact exchange support "read econnreset" exchange api error cancel open orders and restart operation "response code 500 (internal server error)" exchange server issue cancel open orders and try again later if all else fails if none of the above solutions resolve your issue take a screenshot of the error message note the exact steps that led to the error contact our support team via help center on our website email support\@sagemaster io voice forum https //voice sagemaster io/roadmap "the difference between a successful trader and an unsuccessful one often comes down to how they handle errors not avoiding them, but resolving them efficiently " — trading systems engineer happy trading, the sagemaster team