Common Issues & Solutions

exchange connection issues unable to connect the exchange issue connection failure despite successful subscription purchase solution re login to refresh your session check if your api keys have sufficient permissions invalid or insufficient api keys common errors "api key is invalid" "the api keys do not have enough permissions" "api keys are no longer valid or incorrect" "exchange permissions denied" solution review your exchange permission settings and check symbol whitelisting settings verify permissions for spot/future trading are enabled review ip whitelisting configuration api key length issues error "api key/secret must be at least 5 characters" solution ensure you've copied the entire api key/secret verify by pasting into a text editor first balance and order issues insufficient funds error cause this can occur when funds are locked in other trades not enough bnb available for fees (if using bnb for fees) insufficient balance in base/quote currency for fees solution if your account uses bnb for trading fees maintain some bnb in your spot wallet if not using bnb ensure adequate funds in base/quote currency refresh the page to see available balance update account on my account page minimum order issues error "minimum order cost is 5 usdt, got 1 2241 usdt" solution increase base order size if using multiple take profit levels, reduce the number of tp levels platform and interface issues version update notification error "a new version of this site is available please refresh the page to load latest updates" solution check your internet connection try accessing from another device or network clear browser's cache and cookies if issues persist, contact support with screenshots trading issues order size errors error "error placing take profit trade invalid order params 'min notional'" solution avoid trading with absolute minimum order size increase base order and safety order sizes consider holding bnb to reduce trading fees use at least 10% more than the minimum order size for better results grid trading challenges issue orders executed but transactions not created explanation according to grid algorithm, a transaction is only created when both buy and sell orders are executed if only buy or only sell orders are placed, no transaction will be created yet ai basket order validation failure issue ai basket order validation failed solution increase the investment size to resolve the minimum order validation issue service status if you're experiencing persistent issues that don't match any solutions above, check our status page for any ongoing system issues contact support through the help center check community forums for similar reports summary more links troubleshooting https //docs sagemaster io/dca assist/troubleshooting https //docs sagemaster io/dca assist/troubleshooting dca faq https //docs sagemaster io/dca assist/dca faq https //docs sagemaster io/dca assist/dca faq grid faq https //docs sagemaster io/grid assist/grid faq https //docs sagemaster io/grid assist/grid faq basket ai faq 6 faqs and troubleshooting error resolution guide 2 error resolution guide trading error 3 trading error fixes product faq https //docs sagemaster io/crypto support resources "in trading, as in life, sometimes the best solution is the simplest one step back, refresh, and approach with a clear mind " — trading wisdom happy trading, the sagemaster team