Platform Status Updates

reliable trading requires a dependable platform at sagemaster, we're committed to providing transparent, timely updates about our system status, scheduled maintenance, and any operational issues that might affect your trading experience status monitoring system sagemaster maintains a comprehensive status monitoring system that tracks api performance response times and availability for trading apis exchange connections status of integrations with supported exchanges algorithm processing health of our algorithmic trading engines web platform accessibility and performance of our web interface database systems performance of our data storage and retrieval systems how we communicate status updates we use multiple channels to ensure you stay informed about platform status discord announcements immediate notifications in our channel https //discord gg/a6v5m452 https //discord gg/a6v5m452 telegram alerts critical updates delivered via our telegram channel, https //t me/sagemasterofficial https //t me/sagemasterofficial email notifications major incident alerts for registered users sm notion detailed post incident reports and scheduled maintenance documentation types of status communications scheduled maintenance announced at least 48 hours in advance includes expected duration and affected services scheduled during low trading volume periods when possible follow up confirmation when maintenance is completed unplanned incidents immediate notification when issues are detected regular updates as our team works on resolution severity classification (critical, major, minor) estimated time to resolution when available post incident report explaining the cause and preventive measures performance degradation notifications when system performance falls below optimal levels information about potential impact on trading activities proactive alerts before minor issues become major problems exchange status monitoring in addition to our own systems, we monitor the operational status of integrated exchanges and provide alerts when exchange apis experience downtime trading pairs become temporarily unavailable withdrawal or deposit functions are affected post incident transparency after any significant incident, we publish a detailed report including timeline of the incident root cause analysis impact assessment resolution steps taken preventive measures implemented to avoid recurrence for the most up to date status information, bookmark our status page or join our discord community at https //discord gg/zuknfyrdev need additional help? community support join our active community of traders to share insights and strategies https //discord gg/zuknfyrdev technical support our dedicated support team is available to assist with any technical questions support\@sagemaster io educational resources access tutorials, webinars, and strategy guides to enhance your trading knowledge youtube https //www youtube com/@sagemaster2801 https //www youtube com/@sagemaster2801 notion https //sagemaster notion site/4ae6122fc4ba4d0a8c41c28e532cada8?v=177d10619e7780cfa446000c14a5b5fb https //sagemaster notion site/4ae6122fc4ba4d0a8c41c28e532cada8?v=177d10619e7780cfa446000c14a5b5fb docs https //docs sagemaster io/ we're committed to your success and continuously improving sagemaster to meet your trading needs let's begin your journey to more effective, efficient, and profitable trading