Error Resolutions

occasionally, you may encounter errors when connecting an exchange or executing an order this guide provides an overview of common issues and their resolutions before you move forward if you cannot find a specific error in this article or have other feedback, please send your feedback to our voice forum this will help us quickly add missing information and improve the guide dca spot error description and resolution failed to create a new trade max active trades has been reached two types of trade limits 1 number of active trades in dca settings 2 single dca allows only one active trade at a time for multipair dca, increase the active trades limit in settings for paper trading, the limit is 10 active trades to start a new trade, close existing trades manually or wait for them to finish unable to create dca/ai grid issue may arise due to missing or invalid permissions steps to resolve log into your exchange account ensure your api keys have the required spot trading permissions this symbol is not permitted for this account possible causes 1 regional restrictions contact your exchange for supported pairs 2 incomplete kyc verification complete kyc on your account 3 whitelist enabled but pair not added update api settings to include the pair or disable the whitelist restriction ai dca settings cannot be saved upon clicking "create ai dca" nothing happens likely caused by invalid data resolution ensure all fields have valid entries (e g , no duplicate names) change the assist name to resolve conflicts ai dca signal is not executed steps to resolve check if the pair is included in the dca's list of trading pairs verify the active trade limit in dca settings for multipair dca, ensure the "use all pairs" checkbox is selected to auto add new pairs remember, spot and futures signals are sent separately could not fetch market price for 1000cat/usdc market may be inactive possible causes inactive market pair is delisted or has no trading activity low liquidity insufficient trading volume api issues temporary exchange api problems regional restrictions pair is restricted suggested actions verify the pair's activity and volume check api/system updates via exchange support or status pages cannot create trade because of the assist settings check bot events for single pair dca, only one active trade is allowed to create a new trade, close the active trade first max active trades has been reached this error occurs when attempting to exceed the max active deals setting resolution stop an active trade increase the max active deals setting in multipair dca settings error placing take profit trade invalid order params 'min notional' avoid trading with the absolute minimum order size small price movements can reduce positions below the exchange's minimum lot size solution increase the base and safety order sizes hold bnb to reduce fees and meet the minimum notional size dca futures error description and resolution "exchange permission denied" for bybit futures review api permissions to include read write, futures this symbol is not in the symbol whitelist ensure the pair is added to your whitelist disable whitelist settings if necessary value of positions exceeds account risk limit adjust your risk limits via the exchange consult exchange documentation for further details on managing risk limits "margin is insufficient" or balance related errors verify the account balance is sufficient to cover the base order and margin requirements grid ai assist error description and resolution grid status "closing" but not updated check the orders tab for open orders the assist might still be closing orders insufficient balance error ensure sufficient funds are available in your base or quote currency keep bnb available for reduced trading fees duplicate order sent cancel all open orders for the pair start a new grid assist with fewer grid levels to avoid exceeding open order limits ai baskets error description and resolution order validation failed the order amount may not meet the minimum required size increase the investment size to resolve the issue failed to place buy/sell order verify available balance on the exchange for buy orders check the availability of assets for sell orders general issues error description and resolution unable to connect the exchange insufficient api permissions re login after reviewing the api settings api key/secret must be at least 5 characters ensure the api key and secret are copied correctly test by pasting into a text editor minimum order cost is 5 usdt, got 1 2241 usdt increase the base order size or reduce the number of take profit levels to meet minimum cost requirements